How can we help you today?

First, check your spam / junk / promotions folders — the email comes from Digistore24 and can land there. Give it up to 15 minutes. Still nothing? Confirm which email you used at checkout in the Digistore24 Customer Portal (sign in with your email — a one-time code is sent, no password needed). If the order is there but the access email isn't, contact us with your order ID and we'll resend your access within 24 hours.

Try opening the link in your phone's default browser (Safari on iPhone, Chrome on Android) instead of inside an email app's built-in browser. If it still fails, email us the order ID and a screenshot of the error — we'll issue a fresh access link.

Your order ID is in the order confirmation email from Digistore24 and on your invoice. You can also see all your orders in the Digistore24 Customer Portal — sign in with the email you used at checkout.

Essential includes 6 months of access; Complete includes 12 months. Add-on programs (Glow Protocol, Youth Kit, Eye-Zone Rescue) stay available for at least 12 months from purchase. All are one-time payments — nothing renews automatically.

Your purchase is processed by Digistore24 (our authorized reseller) and covered by their Buyer Protection: you can request a full refund within 60 days of purchase. The fastest way: open your order confirmation email and click the help link in it, or use the Digistore24 Customer Portal. You can also email us — we honor every valid refund request, no hard feelings.

The charge on your statement appears via Digistore24. Look up the charge with your email in the Customer Portal, or contact Digistore24's buyer support at helpdesk@digistore24.com. Of course you can also write to us and we'll help you sort it out before anything escalates.

All invoices are available as PDF downloads in the Digistore24 Customer Portal. Sign in with the email you used at checkout — a one-time code is emailed to you, no account creation needed.

No. Every Yt AI Tools product is a one-time payment. There are no subscriptions, no trials converting into charges, and nothing renews automatically.

Use a recent browser (Safari or Chrome), allow camera/photo permissions when prompted, and make sure the photo is under 10 MB. Good natural light and no makeup give the best results. If the problem persists, email us with your phone model and browser and we'll investigate.

No. Yt AI Tools is a cosmetic-guidance and educational tool. It does not diagnose, treat, cure or prevent any disease or skin condition, and it does not replace a consultation with a dermatologist. For any medical concern, please see a licensed professional.

Email us at sarah_claes1993@hotmail.com with the subject "Data deletion request" from the email you used at checkout, and we'll delete your photos and analysis history and confirm in writing. Details in our Privacy Policy.